FAQ


Q: What is the minimum order with theballoonshop.co.uk ?
A: There is no minimum order with us, order as little or as much as you like !!

Q: Who will deliver the goods?
A: Your order will be delivered via Royal Mail special Delivery or our courier Interlink.

Q: What if I am not in when the delivery man delivers the item?
A: A card will be posted through your door giving instructions to arrange to collect from your local sorting office or to arrange re-delivery.

Q: At what time will my balloon(s) be delivered?
A: This all depends on what delivery service you have chosen or want to choose, see our DELIVERY INFORMATION for balloon in a box

Q: Can I arrange for the delivery to be left in a porch if I am not in?
A: No, sorry! a signature is required for this delivery service.

Q: What if I need to change my address? Is this possible?
A: Yes, it is possible to change your address. Please note if delivery has already been dispatched, no details can be altered, contact us as soon as possible to inform us of any changes to avoid disappointment.

Q: What does NABAS mean?
A: NABAS stands for the National Association of Balloons Artists and Suppliers. It is an Independent National Trade Association for wholesalers, retailers, suppliers etc of balloon related services, theballoonshop.co.uk adheres to their industry standards and guidelines.

Q: Do you offer a Saturday delivery?
A: Yes! All our parcels can be delivered by either Royal Mail Special Delivery or Interlink, if you require a Saturday delivery, prices can be given upon request. Please see DELIVERY INFORMATION for further infomation

Q: Will I get acknowledgement for my order?
A: Once you have placed your order and payment has been made, Worldpay will acknowledge your payment and they will contact you with an email confirming transaction reference, stating payment has been accepted.

Q: Can you send orders to business premises as well as residential?
A: No problem! But please be aware to include as much information in detail as possible as to whom the delivery is going to (department, floor, extension number, full name etc) failing to provide  this relevant piece of information could end up delaying the parcel to be passed on to the relevant recipient.

Q: How can I access the trade section in balloonshop.co.uk
A: You must first REGISTER, so we can verify your details and trade status. We will then send you a email to notify you that we have given you trade membership and you will then have access to the trade prices.

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