Returns & Cancellation/Refunds Policy.
If your order arrives damaged or incorrect please contact us within 7 days by email. We shall replace or refund the faulty/damaged goods. The original postage charge will not be refunded. Please do not return the faulty/damaged goods without contacting us first as postage will not be refunded without prior notification. We advise that you check your order on receipt as we cannot investigate discrepancies after this time. Particular scrutiny will be used in connection with this aspect of our returns policy. If there is a discrepancy over the returned goods, theballoonshop.co.uk must contact the customer within 7 days of receipt to discuss this.
When returning goods it is your responsibility to make sure they are packed correctly to avoid being damaged. When an order is returned to theballoonshop.co.uk, the customer bears the risk of the goods, and is held responsible for them until they are received by theballoonshop.co.uk.
As printed balloons personalised and bespoke to your specific requirements, refunds or exchanges can only be given for faulty merchandise, or if there is an error with your order. Cancellation is not possible after submitting your order. Distance Selling Regulation cancellation rights are exempt as the goods we are selling are perishable.
Please address all return issues and notices to:
The Old Methodist Church, 21 Market Street, Adlington, Chorley, PR7 4HE